Case Processing Supervisor

4 weeks ago

Washington, United States District of Columbia Courts Full time
Job Summary

This position is located in the Civil Actions Branch of the District of Columbia Courts. The Case Processing Supervisor is responsible for providing supervision, oversight, case processing management, and quality review of branch functions and employee work, in compliance with applicable Court rules; Court and division policies; Court business processes; and division and branch standard operating procedures.

Key Responsibilities

The Case Processing Supervisor supervises up to eight direct reports. The incumbent plans, develops, implements, and evaluates vital administrative, managerial, and supervisory programs and functions to fulfill the Courts' strategic plan and to enhance the operational efficiency of the Superior Court in Civil matters. The key responsibilities include:

  • Assists the Branch Supervisor with managing the day-to-day unit operations to meet the tactical objectives and key performance indicator targets derived from the division's Management Action Plan (MAP) and the Court's Strategic Plan.
  • Provides direct supervision of direct reports; planning, delegating, and evaluating work to be accomplished by subordinates; and, setting and adjusting work priorities.
  • Manages unit staffing and unit logistics to ensure effective operations and a safe work environment.
  • Monitors and processes cases to ensure compliance with established procedures.
  • Makes recommendations for new initiatives and improvements to the Branch Supervisor; implements best practices, business processes, and standard operating procedures for efficient operations and effective customer service.
  • Submits reports to the Branch Supervisor, including, but not limited to those pertaining to: caseload errors, management action plan objectives, key performance indicators, and personnel actions; all of which may be statistical, narrative, or advisory in nature.
  • Ensures a collaborative employee performance management approach by managing: the development and implementation of performance plans and evaluations; continuous feedback, coaching, and rewarding of staff; documentation of satisfactory and unsatisfactory performance; the timely addressing of performance issues; and the issuance of corrective actions, as needed, in accordance with Court policies and division procedures and standards.
Requirements

The Case Processing Supervisor must have a high school diploma/GED and at least six (6) years of clerical and/or administrative experience in a court and/or legal environment, and one (1) year of experience as a supervisor. Attention to detail, time management, and impeccable follow-up skills are required. Successful completion of the Courts' Management Training Program counts as one year of supervisory experience. The preferred candidate will have a bachelor's degree in legal studies, business administration, public administration, human resources administration, or a closely related field; two (2) or more years of supervisory experience. Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted.

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