Help Desk Specialist

7 days ago


Lanham, Maryland, United States Exceed, LLC Full time
Job Description

Are you a motivated and customer-focused individual looking for a remote opportunity? EXCEED, LLC is seeking energetic and positive individuals to work as outsourced Contact Center Representatives to support the Federal Emergency Management Agency (FEMA).

This is a full-time SCA position with an estimated salary of $4.57/hour plus Health & Welfare Fringe benefit, resulting in approximately $14.71/hour.

Key Responsibilities:
  • Interact with customers via phone to answer questions, address concerns, and provide FEMA assistance.
  • Provide temporary support for incoming calls, data entry for individuals and households impacted by humanitarian events as well as disaster declarations.
Requirements:
  • A high-speed internet connection at home.
  • Demonstrated good customer service and communication skills.
  • Proficiency in using a laptop.
  • Ability to follow basic instructions related to logging into and establishing accounts.
  • Creation and maintenance of passwords and records.
  • Basic data entry functions.
Additional Requirements:
  • A US Citizen status.
  • Passing DHS criminal background and credit checks.

FEMA will perform the background checks. Candidates with criminal or credit issues will not be approved for this position.



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