Patient Service Coordinator
3 days ago
We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. As a key member of our clinical support team, you will play a vital role in ensuring that patients receive exceptional customer service and care.
Key Responsibilities- Screen patient calls and medical issues, providing timely and accurate responses to patient inquiries.
- Register patients for clinical appointments using electronic medical record systems, ensuring seamless scheduling and check-in processes.
- Monitor in-basket messages, handle routine messages, and forward complex messages to the appropriate resource, maintaining accurate documentation in Epic.
- Collect time-of-service payments, issue receipts, and prepare end-of-day reconciliations, ensuring financial accuracy and transparency.
- Discuss patient charges with patients and/or their families, providing clear and concise explanations of medical billing and insurance processes.
- Refer patients to the appropriate office for financial counseling, as needed, and maintain familiarity with various types of medical insurance to properly schedule patients.
- Proactively seek to schedule/reschedule patients for efficient utilization of resources, ensuring optimal patient flow and minimizing wait times.
- Maintain accurate and up-to-date knowledge of medical terminology and insurance coverage to provide informed support to patients and staff.
- Coordinate visits within the office or between other offices and/or departments, ensuring seamless communication and collaboration.
- Assist with back-office duties as needed, ensuring consistent patient flow and maintaining a high level of productivity.
- High School Diploma or graduation equivalent.
- One year of work experience in customer service required; two years of related work experience preferred.
- Medical terminology and knowledge of medical insurance coverage.
Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($19.67-$24.72 HRLY targeted; commensurate with experience)
Employee Group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department Name: Columbia Practice Oph
Personnel Area: School of Medicine
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