Patient Service Coordinator/Medical Assistant
21 hours ago
We are seeking a highly skilled and detail-oriented Patient Service Coordinator/Medical Assistant to join our team at Johns Hopkins University. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.
Key Responsibilities- Schedule patients for laboratory tests, medical examinations, and consultations.
- Coordinate visits within the department or between multiple departments.
- Telephone and interview patients to obtain accurate pre-registration information and confirm appointments.
- Verify and enter pre-registration and insurance information into the computer system.
- Obtain or verify patients' demographic data by phone or in person.
- Fill vacancies due to cancellations.
- Obtain pre-certifications as required by patients' health care insurers or managed care providers.
- Register patients for clinical appointments using computerized database.
- Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance.
- Assist in arranging patient transportation.
- Answer phones and provide routine information to callers.
- Perform administrative tasks related to patient admission, including reviewing patient charges and extracting chargeable items.
- Collect time of service payments, issue receipts, and prepare cash settlement records.
- Input diagnostic and procedure codes to TAP system for computer billing.
- Discuss patient charges with patients and/or patients' families.
- Work with available downtown and local support to evaluate eligibility for alternative sources of financing.
- Refer patients to appropriate office and ensure application for funds has been made.
- Prepare patients' statement of charges and review with patient.
- Assist with basic insurance and third-party queries and explain payment policies.
- Mail lab and patient result letters, create, and maintain electronic patient charts.
- Provide accurate and timely messages to providers.
- Fulfill HIPAA compliant ingoing and outgoing medical records requests.
- Manage incoming and outgoing faxes.
- Provide accurate appointment check-in and check-out.
- Display responsible behaviors, communicate effectively to others, and function as a member of the healthcare team.
- Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required.
- Current CPR certification required.
- Must maintain MA and CPR certification/registration during duration of employment in this position.
Classified Title: Patient Service Coordinator/Medical Assistant
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $28.50 HRLY ($44,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status:Non-Exempt
Location: JH at Columbia Center
Department name: SOM DOM Cardiology
Personnel area: School of Medicine
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Columbia, Maryland, United States Johns Hopkins University Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Coordinator/Medical Assistant to join our team at Johns Hopkins University. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.Key...
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