Patient Service Coordinator/Medical Assistant

21 hours ago


Columbia, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Coordinator/Medical Assistant to join our team at Johns Hopkins University. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.

Key Responsibilities
  • Schedule patients for laboratory tests, medical examinations, and consultations.
  • Coordinate visits within the department or between multiple departments.
  • Telephone and interview patients to obtain accurate pre-registration information and confirm appointments.
  • Verify and enter pre-registration and insurance information into the computer system.
  • Obtain or verify patients' demographic data by phone or in person.
  • Fill vacancies due to cancellations.
  • Obtain pre-certifications as required by patients' health care insurers or managed care providers.
  • Register patients for clinical appointments using computerized database.
  • Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance.
  • Assist in arranging patient transportation.
  • Answer phones and provide routine information to callers.
  • Perform administrative tasks related to patient admission, including reviewing patient charges and extracting chargeable items.
  • Collect time of service payments, issue receipts, and prepare cash settlement records.
  • Input diagnostic and procedure codes to TAP system for computer billing.
  • Discuss patient charges with patients and/or patients' families.
  • Work with available downtown and local support to evaluate eligibility for alternative sources of financing.
  • Refer patients to appropriate office and ensure application for funds has been made.
  • Prepare patients' statement of charges and review with patient.
  • Assist with basic insurance and third-party queries and explain payment policies.
  • Mail lab and patient result letters, create, and maintain electronic patient charts.
  • Provide accurate and timely messages to providers.
  • Fulfill HIPAA compliant ingoing and outgoing medical records requests.
  • Manage incoming and outgoing faxes.
  • Provide accurate appointment check-in and check-out.
  • Display responsible behaviors, communicate effectively to others, and function as a member of the healthcare team.
Requirements
  • Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required.
  • Current CPR certification required.
  • Must maintain MA and CPR certification/registration during duration of employment in this position.

Classified Title: Patient Service Coordinator/Medical Assistant
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $28.50 HRLY ($44,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status:Non-Exempt
Location: JH at Columbia Center
Department name: SOM DOM Cardiology
Personnel area: School of Medicine



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