Customer Service Representative

3 weeks ago


East Lansing, Michigan, United States FedEx Full time
Job Summary

The Store Consultant is a customer-focused team member who consistently delivers a positive experience to all customers. This role requires consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The ideal candidate will be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping.

Key Responsibilities
  • Provide exceptional customer service by using consultative skills to understand each customer's individualized need
  • Recommend appropriate FedEx Office products and services to meet customer needs
  • Operate and maintain a wide variety of equipment, including printing, binding, and shipping equipment
  • Manage the production queue and output, as well as complex projects and retail supply
  • Complete assigned tasks based on priority and follow instructions from supervisors
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
Working Conditions

The Store Consultant will be required to stand during entire shifts, excluding meal and rest periods. They will also be required to move and lift 55 pounds, and perform work activities requiring cooperation and instruction.



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