Customer Service Representative

4 weeks ago


Manchester, New Hampshire, United States Eversource Energy Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Eversource Energy. As an Energy Advisor, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions and making their experience a truly exceptional one.

You will be immersed in the evolving energy industry, working independently and as part of a collaborative team that focuses on quality and excellence. Our fast-paced environment offers excellent working conditions and a collaborative team atmosphere in a 24/7 contact center.

Key Responsibilities
  • Handle inbound interactions from customers, listening to their needs and providing solutions
  • Work independently and as part of a collaborative team to achieve quality and excellence
  • Participate in a performance-based Work from Home program in Windsor, CT and Manchester, NH for all CSRs after completing 1,000 hours of work
  • Respond to emergency situations to meet customers' needs
Requirements
  • High school diploma or equivalent required
  • At least 1 year of previous experience helping customers in any capacity/line of work
  • Candidates with College degrees who do not have customer-related experience are encouraged to apply
  • The ability to speak Spanish is a plus
  • Must pass pre-employment skills testing and background check and drug screening
About Eversource Energy

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. We are committed to our communities, the environment, and each other. We offer a competitive compensation and benefits package, including medical/dental/vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community, and more.



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