Operations Manager, Financial Services

13 hours ago


Fort Worth, Texas, United States First Command Financial Services, Inc. Full time
Role Overview

We are seeking an experienced Operations Manager to join our team at First Command Financial Services, Inc. This is a highly rewarding opportunity for a skilled professional to drive business growth and excellence in the Brokerage Operations department.

Key Responsibilities
  • Lead a team of associates to execute day-to-day business functions, ensuring timely processing and mitigating financial, operational, regulatory, and reputational risks.
  • Develop and implement process control procedures and user guides to optimize efficiency and quality standards.
  • Work collaboratively with management staff to set priorities, monitor activity, and ensure completion of work.
  • Perform regular reviews of team work practices to ensure compliance with internal and regulatory standards.
  • Take ownership of escalated issues and exception management, delegating tasks as necessary to drive resolution.
Requirements
  • Bachelor's degree in finance, economics, business administration, or a related field, or equivalent combination of education and experience.
  • At least 5 years of experience in the financial services industry, with 3-4 years of coaching, supervising, and managing a small to mid-size team.
  • Familiarity with various financial/brokerage industry concepts, practices, and procedures.
  • Strong oral, written, and organizational skills, with proficiency in Microsoft Office Suite.
  • FINRA Series 7 and Series 24 licenses are required; FINRA Series 63 may be required depending on daily responsibilities.
About You

The ideal candidate will possess problem-solving skills, the ability to analyze trends, and excellent communication skills. They will also demonstrate confidence, professionalism, and a sense of urgency, with the ability to work well under pressure and meet deadlines.



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