Patient Care Coordinator for Oral Surgery Practice
2 weeks ago
About Us:
West Coast Oral Surgery is a distinguished oral surgery practice committed to delivering exceptional care to our patients. Our dedicated team prioritizes excellence in patient service, and we are seeking a Front Office Patient Coordinator to enhance our vibrant team.
Position Overview:
The Front Office Patient Coordinator serves as the initial point of contact for our patients, playing a vital role in fostering a welcoming and efficient atmosphere. This position entails managing patient schedules, liaising with the clinical team, addressing patient inquiries, confirming insurance details, presenting treatment options, and ensuring the smooth operation of the office.
Key Responsibilities:
- Welcome and check in patients with a courteous and professional attitude.
- Oversee the scheduling of patient appointments, optimizing the use of office and surgical time.
- Respond to incoming phone calls, addressing patient inquiries and providing accurate information.
- Confirm patient insurance details and assist with billing and payment procedures.
- Present treatment options to patients, clearly explaining procedures, costs, and payment plans with empathy.
- Maintain precise patient records while ensuring confidentiality in accordance with HIPAA regulations.
- Coordinate pre- and post-operative instructions with patients and follow up on their care.
- Assist with general office tasks, including filing, faxing, and ordering supplies.
- Collaborate with the clinical team to ensure seamless patient care and communication.
Qualifications:
- Previous experience in a dental or medical office is advantageous.
- Excellent communication and interpersonal skills.
- Ability to efficiently manage multiple tasks in a fast-paced environment.
- Proficient in office management software and basic computer applications.
- Familiarity with insurance verification, treatment presentation, and billing processes is beneficial.
- Strong attention to detail and organizational abilities.
- Compassionate and patient-focused approach to service.
What We Offer:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, paid time off, and retirement plans.
- Opportunities for professional growth and development within the practice.
- A supportive and collaborative work environment.
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