Senior Manager, Community Engagement

3 days ago


Palo Alto, California, United States Workato Full time
About Workato

At Workato, we're on a mission to transform technology complexity into business opportunity. Our platform enables businesses to streamline operations, connect data, and drive efficiency. With a global community of 400,000 customers, we empower organizations of every size to unlock new value and lead in today's fast-changing world.

We're driven by innovation and are looking for talented team players who want to actively build our company. As a pioneer in enterprise orchestration, we're committed to fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.

Job Description

We're seeking a Senior Manager of Customer Marketing & Engagement Programs to join our growing Corporate Marketing Team. This role will be responsible for scaling and driving strategic executive engagement and programs to champion, activate, and expand our customer community. You'll execute programs that showcase our outstanding customers, build deeper connections, support customer listening programs, and promote customer advocacy internally and externally.

  • You'll drive the execution of our customer program, identifying and sharing our customers' successes through multiple mediums and developing customer advocates across industries, segments, and markets.
  • You'll create compelling customer executive engagement journeys that include stories, awards, speaking engagements, experiences, and co-marketing opportunities.
  • You'll drive our #1 Company Value – that the Customer comes first, second, and third.
Requirements
  • 7+ years of experience in customer marketing, corporate communications, content marketing, customer and community engagement, or executive communications
  • Demonstrated success in delivering compelling customer stories, customer experiences, and strategic content
  • Experience crafting and executing executive-level customer marketing programming
  • Proven track record of working effectively with customer and internal executives, sales, product management, and marketing to build strong relationships and achieve outcomes
  • Clear understanding of marketing, sales, and communications priorities and track record of successfully partnering to deliver high-impact customer stories and assets
Benefits

We offer a vibrant and dynamic work environment along with a multitude of benefits that our employees can enjoy inside and outside of their work lives. These benefits include a competitive salary, variable compensation, benefits, perks, and equity.



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