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Route Manager

2 months ago

Austin, Texas, United States MTM Full time

About the Job:

The Dispatcher plays a crucial role in ensuring the smooth operation of our transportation services. As a key member of our team, you will be responsible for directing the day-to-day route and trip operations, working closely with drivers and transportation providers to ensure safe, cost-effective, and on-time performance.

Key Responsibilities:

  • Assist with all phone call information and dispatching of rides
  • Organize and route trips based on schedule and location to ensure optimal performance
  • Provide assistance to drivers for directions to destinations
  • Assist drivers and transportation providers with problems or issues relating to scheduling
  • Establish and maintain effective communication with transportation providers
  • Report and record all incidents to the applicable manager
  • Document and report provider no shows or on-time-performance issues
  • Inform transportation providers of their next-days trips and any new trips that occur
  • Monitor radio, telephones and on-road provision of service for quality
  • Record time of departure, destination, and expected time of return
  • Provide feedback on drivers' performance

Requirements:

  • High school diploma or G.E.D. equivalent
  • 2+ years in transportation routing, dispatching, and scheduling expertise preferred
  • 1 year experience working with the applicable transit scheduling system preferred
  • Knowledge of GPS and GIS systems preferred
  • Possess valid authorization to work in the United States

Preferred Qualifications:

  • Excellent communication and interpersonal skills
  • Good organizational skills with attention to timeliness and details
  • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
  • Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  • Ability to maintain high level of confidentiality
  • Regular attendance is required

What We Offer:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Tuition Reimbursement
  • Leadership Mentoring Opportunities

Pay Rate: $20.66

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.