Client Care Specialist

2 weeks ago


Round Lake, Illinois, United States Catholic Charities Full time
Position Overview

The Client Care Specialist plays a vital role in ensuring the well-being of elderly or frail clients by assessing their complex needs and developing tailored care plans. This position requires a high degree of independence, discretion, and sound judgment.

Key Responsibilities
  • Intake Assessments: Conduct thorough assessments for new participants within designated time frames, providing essential case management services.
  • Client Support: Inform clients and their families about available benefits and services, assisting them in accessing these resources.
  • Documentation: Complete all necessary paperwork for program services promptly and accurately.
  • Timely Communication: Respond to inquiries from clients and authorized representatives within 24 hours.
  • Care Planning: Develop professionally written care plans that align with clients' needs, adhering to the standards set by funders and regulatory bodies.
  • Service Monitoring: Make appropriate referrals, monitor client services, and document all provided services while ensuring compliance with billing requirements.
  • Resource Utilization: Actively engage with community resources and contribute updates to ensure their effective use.
  • Record Keeping: Maintain accurate and up-to-date client files in accordance with agency policies and regulatory standards.
  • Team Participation: Engage in program meetings and contribute to outreach and educational initiatives.
Physical Requirements

This role involves physical activities such as kneeling, bending, lifting up to 25 pounds, and climbing stairs. Candidates must possess a valid driver's license and reliable transportation.

Qualifications
  • Education: A Bachelor’s degree is preferred.
  • Experience: While a minimum of three years of relevant experience is preferred, candidates with diverse backgrounds are encouraged to apply.
  • Certification: Illinois Department of Aging Certification is required upon hire.
Employment Type

This is a full-time position that requires travel throughout assigned communities to fulfill job responsibilities.



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