IT Systems Specialist

3 weeks ago


New York, New York, United States ABC Owned TV Stations Full time
Job Summary
A Technical Support Professional is required to provide exceptional frontline support and contribute to shaping the future of ABC Owned TV Stations. This position involves troubleshooting and remediation of complex systems in a fast-paced time-sensitive live production and broadcast operation.

Responsibilities
* Provide client-focused support for users at WABC including but not limited to: Control Room, Studio, Newsroom, and Distribution systems
* Proactively engage end users throughout your shift to learn of challenges and successes while production is in progress
* Collaborate with the technology team at WABC and beyond to resolve longer-term challenges that cannot be immediately resolved
* Maintain knowledge of Virtual Desktop systems and technologies in use by WABC-TV
* Troubleshoot and remediate complex systems in a fast-paced time-sensitive live production and broadcast operation

Requirements
* High School diploma or equivalent
* Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication
* Ability to communicate across the organization at all levels including operational staff and senior leadership
* Strong knowledge and experience working with Active Directory, Apple and Microsoft desktop/server environments, TCP/IP and Cisco Networking, and Server Virtualization (VMWare) and SAN infrastructure

Benefits
The hiring range for this position in New York, NY is $98,646 to $132,330 per year. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits.

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