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Account Representative

2 months ago

Saint Charles, Missouri, United States Heartland Coca-Cola Bottling Company Full time
Job Summary

At Heartland Coca-Cola Bottling Company, we are seeking a highly skilled and motivated Account Specialist to join our team. As an Account Specialist, you will be responsible for building strong relationships with customers, providing excellent customer service, and ensuring timely communication.

Key Responsibilities
  • Visit assigned accounts to create and transmit product orders.
  • Manage and record product inventory and ensure proper rotation of replacement stock.
  • Work with store personnel to ensure order accuracy.
  • Utilize company-provided tools to execute customer-approved programs in assigned accounts.
  • Build effective relationships with store personnel to assure superior customer satisfaction.
  • Meet customer expectations through daily communication, problem resolution, and follow-up.
  • Maintain and merchandise product in beverage sections and throughout accounts, including shelf allocation and cold equipment.
  • Transport, replace, and maintain point-of-sale advertising.
  • Maintain clean and organized backrooms and manage trade breakage.
Requirements
  • High School Diploma or GED preferred.
  • Minimum of one year of work experience required.
  • Merchandising or retail experience required; working knowledge of customer ads and sale items preferred.
  • Basic computer application and technology skills.
  • Prior experience using pallet jack preferred.
  • Ability to obtain PIT (Powered Industrial Truck) certification upon hire is required.
  • Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines including no major violations within the last three years.
Physical Requirements
  • Speaking: Constantly (investigates, negotiates, recommends, reports, etc.)
  • Acute Vision: Constantly (observing both near and far, reading documents)
  • Typing: Frequently using electronic devices for day-to-day business (email, reports, texting)
  • Mobility: Frequent travel throughout customer locations (walking in backrooms, aisles, greeting customers)
  • Bending/Squatting: Frequently (looking in racks at all levels, ordering product, counting cases, checking dates)
  • Lifting: Frequent- Lift 40 lbs. or less (full cases of product)
  • Pushing/pulling: Frequent use of manual carts
  • Travel: constant travel between customer locations