Technical Support Professional
7 days ago
We are seeking a skilled Technical Support Professional to join our team at TDK.
Key Responsibilities:- Provide expert technical support and guidance to customers via phone, email, or other communication channels.
- Determine when products require repair and coordinate returns as needed.
- Collaborate with remote repair facilities to troubleshoot technical issues.
- Evaluate and escalate complex problems to Engineering and Management teams.
- Identify and communicate sales opportunities to internal and external sales teams.
- Analyze customer issues through thorough troubleshooting processes.
- Deliver exceptional after-sales support experiences by responding promptly and efficiently to customer inquiries.
To succeed in this role, you must possess:
- At least three to six years of experience in a related field, combined with relevant training or education.
- A high school diploma or equivalent.
- Excellent written and verbal communication skills, with the ability to present information effectively to diverse groups.
- Intermediate computer skills, including proficiency in MS Office applications and internet/intranet navigation.
- Basic mathematical skills, including arithmetic operations and data analysis.
This role is situated in a moderate noise environment, similar to a business office with computers and printers. You will spend the majority of your time sitting and engaging in conversations or listening to customers.
Compensation:The estimated annual salary for this position is approximately $65,000, based on national averages for technical support professionals in the industry. However, compensation may vary depending on location, experience, and other factors.
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