IT Support Specialist
20 hours ago
About the Role
We are seeking a skilled IT Support Specialist to join our team in a manufacturing / factory setting. This is an immediate need for three (3) experienced professionals who can work on-site in Woodcliff Lake, NJ.
Main Responsibilities
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalaite issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
The Ideal Candidate
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy and numeracy skills.
- Demonstrates awareness of health and safety at work.
Why Choose Us
Merge IT LLC is a leading provider of IT talent solutions to Fortune 100 clients. We have a team of ambitious professionals who drive growth by identifying and delivering top quality IT talent. Join us to be part of a dynamic team that makes a difference in the IT industry.
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