IT Support Specialist

20 hours ago


Jersey City, New Jersey, United States Merge IT LLC Full time

About the Role

We are seeking a skilled IT Support Specialist to join our team in a manufacturing / factory setting. This is an immediate need for three (3) experienced professionals who can work on-site in Woodcliff Lake, NJ.

Main Responsibilities

  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Escalaite issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.

The Ideal Candidate

  • Able to follow instructions and procedures.
  • Proven experience in IT Desktop Service environment.
  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities.
  • Routine administrative skills.
  • Good interpersonal skills, basic literacy and numeracy skills.
  • Demonstrates awareness of health and safety at work.

Why Choose Us

Merge IT LLC is a leading provider of IT talent solutions to Fortune 100 clients. We have a team of ambitious professionals who drive growth by identifying and delivering top quality IT talent. Join us to be part of a dynamic team that makes a difference in the IT industry.



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