Business Intelligence Business Analyst

1 week ago


Boca Raton, Florida, United States Cinch Home Services Full time
About the Role

Cinch Home Services, a leading provider of home service solutions, is seeking a highly skilled Business Intelligence Business Analyst to join our Analytics and Data Science team. In this role, you will leverage your analytical expertise, customer focus, and strategic mindset to analyze complex datasets, identify patterns and trends, and provide actionable insights to drive customer lifetime value.

Key Responsibilities
  • Develop and Deploy Retention Strategies: Support the development and deployment of retention, upsell, and win-back strategies to increase customer profitability, improve engagement, and reduce churn.
  • Provide Thought Leadership: Offer strategic guidance on future modeling capabilities and renewal offers to accelerate retention, revenue growth, and operational efficiencies.
  • Measure and Track Effectiveness: Utilize data-driven insights and analytics to measure and track the effectiveness of initiatives, identify areas for improvement, and iterate on product features and functionalities.
  • Refine and Optimize Initiatives: Leverage user data and A/B testing results to refine and optimize our initiatives, products, and operating approach.
  • Lead Requirements Gathering Sessions: Collaborate with business and technical stakeholders to distill business and technical requirements, priorities, and define key performance indicators (KPIs) in support of the Business and Data Teams' roadmap.
  • Analyze Business Processes: Analyze business processes and functional requirements to steer the development of business cases in support of a data analytics outcome.
Requirements
  • 5+ Years of Experience: Adept at utilizing data analytics to derive insights on customer behaviors, communication effectiveness, business process performance improvements, and business planning.
  • Technical Skills: 5+ years of experience using data, data structures, and at least two analytics platforms and tech stacks such as Oracle, Teradata, Snowflake, AWS RDS/Redshift or MS SQL in an Agile environment.
  • Business Acumen: Strong business acumen, with preferred industry experience in Retail, Warranty/Insurance, Field Service Management, Marketing, and/or Contact Center.
  • Education: Bachelor's degree in Statistics, Math, or Computer Science or equivalent work experience.


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