Customer Service Representative

1 month ago


Santa Ana, California, United States EVS Inc Full time
Job Overview

EVS Inc is seeking a highly motivated and customer-focused Customer Service Associate to join our dynamic team. As a key member of our Customer Service and Sales team, you will engage with customers on a daily basis, providing exceptional service, product knowledge, and sales support.

The ideal candidate will possess excellent communication skills, a strong ability to empathize with customers, and a drive for perfection. A bachelor's degree in business, marketing, or a related field, along with 1-3 years of customer service experience, is required.

Key Responsibilities:

  • Engage with customers through various communication channels, providing timely and effective support
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products
  • Stay up-to-date on product knowledge, sales promotions, and industry trends to provide expert advice to customers
  • Collaborate with the sales team to drive sales growth and achieve sales targets
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Bachelor's degree in business, marketing, or a related field
  • 1-3 years of customer service experience in a sales-focused environment
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong product knowledge and sales skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • A fun and collaborative team culture


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