Customer Service Representative
1 month ago
EVS Inc is seeking a highly motivated and customer-focused Customer Service Associate to join our dynamic team. As a key member of our Customer Service and Sales team, you will engage with customers on a daily basis, providing exceptional service, product knowledge, and sales support.
The ideal candidate will possess excellent communication skills, a strong ability to empathize with customers, and a drive for perfection. A bachelor's degree in business, marketing, or a related field, along with 1-3 years of customer service experience, is required.
Key Responsibilities:
- Engage with customers through various communication channels, providing timely and effective support
- Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products
- Stay up-to-date on product knowledge, sales promotions, and industry trends to provide expert advice to customers
- Collaborate with the sales team to drive sales growth and achieve sales targets
- Participate in ongoing training and development to enhance skills and knowledge
Requirements:
- Bachelor's degree in business, marketing, or a related field
- 1-3 years of customer service experience in a sales-focused environment
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and meet sales targets
- Strong product knowledge and sales skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
- A fun and collaborative team culture
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