Client Relations Specialist I
2 months ago
Overview:
Liberty Military Housing – Embrace your commitment to service
At Liberty Military Housing, our mission is to support those who serve our nation by offering military families comfortable and well-maintained residences in welcoming communities throughout the United States.
With a combination of property management and military experience, our employee-owners embody a proactive, solution-focused approach, coupled with unmatched levels of empathy and understanding for our residents and each other.
Liberty Military Housing is devoted to fostering personal and professional growth among our employees, providing an exceptional 150+ hours of professional development annually for each employee-owner.
We aim to elevate one another so we can deliver outstanding results and positively influence the lives of military families.
We are continuously seeking dedicated team members across various roles to help us achieve meaningful outcomes that align with our organizational objectives.
We offer a comprehensive benefits package, training, development, and opportunities for career advancement. If you are ready to enhance your career, explore our current job openings and consider becoming an employee-owner at Liberty Military Housing.
A Day in the Life of a Client Relations Specialist I
As a Client Relations Specialist I, you will handle a variety of tasks related to customer service for past residents, billing inquiries, and collections.
Your role will emphasize fostering positive resident relations by delivering exceptional service while assisting residents during the move-out process, which includes collecting outstanding balances and addressing billing inquiries. You will ensure timely responses to resident requests and concerns and collaborate with the appropriate staff to effectively resolve issues.
You will work closely with revenue accountants to reconcile delinquent accounts, resolve overdue balances, collect payments, and manage collection issues while processing account adjustments.
Responsibilities:
Your Responsibilities include, but are not limited to:
Customer Service
Engage with residents through phone, email, and mail to address billing inquiries and provide outstanding customer service.
Respond to and manage resident concerns and questions, coordinating with appropriate staff to resolve communication issues.
Enhance resident relations by ensuring timely responses to resident concerns and requests, adhering to Liberty Military Housing's standards.
Utilize the call center system by answering live calls, managing callbacks/voicemails, transferring calls, and updating call records.
Assist residents during the move-out process, which may involve move-out accounting, collection of outstanding balances, and preparing and sending delinquency letters.
Collaborate closely with revenue accountants to efficiently reconcile delinquent accounts.
Responsible for collections, resolving overdue balances, and collecting payments from responsible individuals or negotiating payment plans for installment collections.
Prepare documents for submission to third-party collection agencies in accordance with company policies and procedures.
Data Entry/Administrative
Maintain accurate records of customer accounts and update account information as necessary.
Perform various administrative tasks, including email communications and data entry into various software systems (Yardi, Excel, Access, and other company-related software).
Participate in and attend departmental or regional meetings, resident or community events, seminars, and other work-related activities.
Qualifications:
What You Need for Success:
This position requires 6 months of experience in accounts receivable or collections.
Proficiency in personal computer skills, including keyboarding, internet searches, email correspondence, mathematics, and Microsoft Office applications (including Access, Word, Excel, and other software such as Yardi, Payscan) is preferred.
Must possess clear listening and speaking abilities on the telephone.
Ability to thrive in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
Effective communication and interaction with residents, management, and co-workers are essential for exchanging information and providing work direction.
Must have a valid driver's license and the ability to operate a motor vehicle.
A high school diploma or GED is required.
What We Provide You:
Liberty Military Housing considers various aspects, from career development to family matters, as well as health and wellness.
We are committed to offering our team members a comprehensive range of benefits, including:
Medical/Dental/Vision Insurance*Life and AD&D Insurance
401k Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year
80 hours Paid Vacation per year
- Medical/Dental/Vision insurance eligibility after 30 days of full-time employment
Pay Range: $23.00 hourly plus bonus.
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