Client Relations Specialist I

2 months ago

Oceanside, California, United States Liberty Military Housing Full time

Position Overview:

Liberty Military Housing: A Commitment to Service

At Liberty Military Housing, we are dedicated to serving those who serve our nation by offering military families comfortable and well-maintained residences in welcoming communities throughout the United States. Our team comprises highly trained professionals with backgrounds in property management and military service, fostering a proactive and solution-focused approach, coupled with exceptional empathy and understanding for our residents.

Liberty Military Housing is committed to the personal and professional growth of our employees, providing over 150 hours of professional development annually for each team member. Our culture is built on camaraderie and collaboration, valuing diverse experiences, ideas, and contributions to our collective success. We aim to elevate each other to deliver outstanding results and positively influence the lives of military families.

We are continuously seeking dedicated individuals across various roles to help us achieve meaningful outcomes aligned with our organizational goals. We offer a comprehensive benefits package, training, development opportunities, and pathways for career advancement. If you are ready to advance your career, explore our current job openings and consider becoming a part of Liberty Military Housing.

A Day in the Life of a Customer Care Representative I

As a Customer Care Representative I, your responsibilities will encompass a range of tasks associated with customer service for former residents, billing inquiries, and collections. Your focus will be on fostering positive relationships with residents by delivering exemplary service, particularly during the move-out process. This includes managing outstanding balances, addressing billing inquiries, ensuring prompt responses to resident requests and concerns, and collaborating with relevant staff to facilitate effective issue resolution. You will also work closely with revenue accountants to reconcile delinquent accounts, resolve overdue balances, collect payments, and process account adjustments.

Your Responsibilities Include:

Customer Service:

  • Engage with residents through various communication channels to address billing inquiries and provide outstanding customer service.
  • Respond to and manage resident concerns, coordinating with appropriate staff to resolve communication issues.
  • Promote positive resident relations by ensuring timely responses to concerns and requests, in line with Liberty Military Housing standards.
  • Assist residents with collection issues, review and process account adjustments, and resolve disputes.
  • Utilize the call center system to manage live calls, handle callbacks/voicemails, transfer calls, and update call records.
  • Support residents during the move-out process, including managing move-out accounting and preparing delinquency letters.

Debt Collection:

  • Collaborate with revenue accountants to efficiently reconcile delinquent accounts.
  • Manage collections, resolve overdue balances, and negotiate payment plans as necessary.
  • Follow up on outstanding balances, addressing discrepancies to minimize delinquency for assigned accounts.
  • Prepare documentation for third-party collection agencies in accordance with company policies.

Data Entry and Administrative Tasks:

  • Maintain accurate records of customer accounts and update information as required.
  • Perform various administrative tasks, including email communications and data entry into relevant software systems.
  • Participate in departmental meetings, community events, and other work-related activities.

Qualifications:

What You Need for Success:

  • 6 months of experience in accounts receivable or collections is required.
  • Proficiency in personal computer skills, including Microsoft Office applications and other relevant software.
  • Ability to communicate clearly and effectively over the phone.
  • Capability to thrive in a fast-paced environment, managing multiple tasks and prioritizing effectively.
  • Strong interpersonal skills to interact with residents, management, and colleagues.
  • Maintain a positive and professional demeanor in all interactions.
  • Valid driver's license required.
  • High school diploma or GED is mandatory.

What We Offer:

At Liberty Military Housing, we prioritize the well-being of our team members, offering a wide range of benefits, including:

  • Medical, Dental, and Vision Insurance
  • Life and AD&D Insurance
  • 401k Retirement Plan with company match
  • Employee Stock Ownership Plan
  • Incentive Bonus Program
  • 10 Paid Holidays annually
  • 40 hours of Paid Sick Leave each year
  • 80 hours of Paid Vacation each year

Medical, Dental, and Vision insurance eligibility begins after 30 days of full-time employment.

Pay Range: $23.00 per hour plus bonus.

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