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Senior Account Manager

2 months ago

Manchester, New Hampshire, United States Cross Insurance Full time
Job Title: Executive Senior Account Manager

We are seeking a highly skilled and experienced Executive Senior Account Manager to join our team at Cross Insurance. As a key member of our Employee Benefits team, you will be responsible for fostering and maintaining long-term relationships with our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Client Relationship Management:
    • Serve as the primary point of contact for client inquiries and escalated service issues.
    • Foster strong relationships with clients and their employees.
    • Proactively identify and address client needs to ensure satisfaction and loyalty.
    • Develop mutually respectful relationships with insurance carriers to engage in conversations and negotiations on behalf of clients.
  • Account Management:
    • Oversee the overall management and oversight of assigned agency accounts.
    • Provide marketing and underwriting support for new and renewed accounts.
    • Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts.
    • Collect and review census data for renewal and marketing purposes.
    • Prepare spreadsheets, proposals, and thorough analyses of options.
    • Ensure successful and timely implementation of new and renewed accounts.
    • Coordinate communication and enrollment materials.
    • Conduct employee open enrollment meetings.
    • Manage compliance items, including 5500s, SPDs, and PCORI.
    • Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution.
    • Review certificates and contracts to ensure they meet client expectations and warranty requirements.
    • Stay updated on industry developments and regulations.
    • Provide education and support on enrollment platforms and options.
  • Team Collaboration:
    • Build strong partnerships with Producers, Account Executives, and Support Teams.
    • Contribute positively to the overall success of the Cross Employee Benefits team.
    Requirements:
    • College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.
    • New Hampshire agent's license in Health and Life.
    • Excellent communication skills to effectively interact with insurance companies, clients, and prospects.
    • High level of patience, empathy, and the ability to work under pressure.
    • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
    • Experience with Salesforce is preferred.
    • Strong problem-solving and analytical skills.
    • Ability to compose clear and accurate correspondence.
    • Creative and effective problem-solving skills.