Technical Service Representative

2 months ago


Union, Missouri, United States The Mice Groups, Inc. Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at The Mice Groups, Inc. as a key member of our technical services department.

Key Responsibilities:
  • Perform hands-on equipment maintenance, repairs, and troubleshooting to ensure optimal performance and efficiency of our food processing machines.
  • Utilize digital voltmeters and oscilloscopes to diagnose and resolve electronics failures, ensuring minimal downtime and maximum productivity.
  • Develop and maintain strong working relationships with customers and client management, providing exceptional service and support.
  • Create detailed written reports using database and spreadsheet software to communicate technical findings and recommendations to management.
  • Travel extensively throughout North America (US and Canada) to provide on-site technical support and services.
Requirements:
  • Proven experience in performing hands-on equipment maintenance and repair.
  • Strong mechanical and electrical aptitude, with a solid understanding of technical principles and concepts.
  • Preferably, experience with packaging machinery or related large capital equipment.
  • Ability to pass a technical test on basic electronics principles.
  • Dependable, flexible, and team-oriented individual with a stable job history.
  • Passport preferred for possible Canada travel.
  • Must be a U.S. Citizen or Green Card Holder.
  • Active and clean state Driver's License.
  • At least 2 credit cards in their own name for business expenses.
Benefits:
  • Competitive salary based on market location.
  • Sign-on payment and restricted stock units may be provided.
  • Full range of medical, financial, and/or other benefits.
Company Overview:

The Mice Groups, Inc. is a leading manufacturer of food processing machines, committed to delivering high-quality products and exceptional customer service. Our company values innovation, teamwork, and customer satisfaction, and we are seeking a skilled Field Service Technician to join our team and contribute to our mission.



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