Customer Service Representative

2 months ago

Union, Kentucky, United States Metro Full time
Job Summary

Metro is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our services and products.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a fair and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Documentation: Maintain accurate and up-to-date records of customer interactions and issues.
  • Team Collaboration: Work collaboratively with other departments to ensure that customer needs are met and exceeded.
Requirements
  • Education: High School Diploma or equivalent required; Associate's Degree preferred.
  • Experience: 2-4 years of customer service experience in a call center or retail environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
Preferred Qualifications
  • Language Skills: Bilingual or multilingual skills a plus.
  • Technical Skills: Familiarity with customer relationship management (CRM) software and other technical tools.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and supportive work environment.

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