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Property Operations Manager

2 months ago

Baltimore, Maryland, United States Pratum Companies Full time
Job Overview

Community Manager (HUD-Affordable Housing)

The Community Manager is tasked with being the primary liaison for the property and its stakeholders, providing leadership and direct oversight of the team, delivering exceptional customer service, and managing all facets of the apartment community operations within their jurisdiction. This includes executing the annual business strategy for the property and ensuring excellence in financial oversight, maximizing occupancy rates, upholding community standards, compliance, and staff/vendor management. Furthermore, it is essential to ensure that the property environment embodies the company's philosophy.

Key Responsibilities

  • Oversee property management and staff to ensure adherence to all Fair Housing and Fair Credit Reporting regulations, Human Resources and Operations policies, and Safety Management protocols.
  • Assist with file audits, HUD management, occupancy assessments, and HUD REAC inspections.
  • Administer HUD recertifications and supervise all aspects of monitoring agency compliance, including proper recertification and interim procedures, as well as coordinating annual unit inspections.
  • Manage daily outreach, sales, and customer service initiatives to achieve and surpass performance objectives.
  • Analyze current market conditions and competitive landscape.
  • Enhance revenue while controlling expenses, including managing collections and delinquency.
  • Provide exemplary customer service to residents, addressing any issues that arise and ensuring maintenance requests are fulfilled.
  • Ensure timely completion of all property reporting (e.g., financial and marketing reports).
  • Operate within budgetary and purchasing guidelines.
  • Maintain the property’s curb appeal through regular inspections of the grounds and vacant units.
  • Ensure compliance with company policies and procedures.
  • Attend court proceedings as required.
  • Coordinate and lead staff meetings as necessary.
  • Supervise, evaluate, and mentor employees in line with the directives of the Area.
  • Promote Resident Services initiatives to foster community engagement through social, educational, and planned activities and events.
  • Prepare operational financial reports for the Regional Property Manager, Property Staff Accounts, and other Corporate Departments as needed.
  • Lead staffing, training, and development efforts to ensure the property team consists of top talent.

Qualifications

  • Prior experience in Property Management.
  • Experience with compliance in PB section.
  • Professional certification: COS or CPO.
  • Minimum of two years in a supervisory role.
  • Proficient in Microsoft Office Suite.
  • Demonstrated leadership skills and a successful track record in the leasing process.
  • Ability to navigate the property, including climbing stairs.
  • Excellent verbal and written communication skills, with the ability to interact professionally with residents and customers.
  • Strong financial analysis, budgeting, and P&L management capabilities.
  • Familiarity with applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues in property management.
  • Experience with renovations of units and common areas.
  • Proven financial and accounting expertise.
  • Exceptional customer service orientation.
  • Attention to detail and ability to work independently.
  • Proficient in Word, Excel, Outlook, One-Site Property Management Software, and Internet applications.

Education
A high school diploma or GED is required. The role necessitates the ability to perform intermediate mathematical functions and to understand and operate all on-site resident management software.

Professional Experience
A minimum of three years in residential property management and Lease Up experience is required.

Attendance/Travel Requirements
This position requires flexibility to work any day of the week, throughout the year. Due to staffing limitations, consistent attendance during scheduled hours is crucial, including the potential for overtime. The role may also require on-call availability and occasional travel for owner gatherings or resident events held after hours.

Computer Skills

  • Intermediate knowledge of Computer/Microsoft Suites/Internet.
  • Working knowledge of Outlook and OneSite/Yardi.

Physical Demands
Must be capable of accessing all areas of the property and amenities. Ability to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance is required.

Learning & Development
Commitment to ongoing personal development and career growth through corporate and external resources is essential.

Pratum Companies offers a competitive salary and comprehensive health and welfare benefits, including:

  • Medical, Dental & Vision coverage.
  • Paid Vacation & Holidays.
  • Paid Personal/Sick Leave.
  • Company Paid Life Insurance.
  • Company Paid Short-Term and Long-Term Disability Insurance.
  • Supplemental Life Insurance options.
  • Retirement Savings Plan with company match.
  • Company outings and events.

Pratum Companies is committed to fostering a diverse workforce and is an Equal Opportunity Employer.