GIS Operations Manager

2 weeks ago


East Berlin, United States Eversource Energy Full time
Position Overview:
This is a hybrid position requiring full-time office presence for the initial three months.


The GIS Operations Manager plays a pivotal role in overseeing the team responsible for the upkeep of Geographic Information Systems (GIS) models utilized in Electric Operations.

The electric distribution GIS model serves as the foundation for downstream operational systems, including network management and distribution management systems. This role is crucial in ensuring that the latest GIS technologies are effectively utilized to manage the records of installed assets.


Collaboration with the GIS Engineering Manager and GIS Supervisors is essential for planning and assigning tasks to GIS editors and analysts.

This position entails identifying best practices and implementing change management strategies to enhance and standardize GIS processes, working closely with Engineering, Operations, Customer Care, IT, and other stakeholders.


Key Responsibilities:
- Act as the Manager responsible for conducting performance evaluations and facilitating the evaluation process.
- Design, implement, and oversee workflows for the creation and maintenance of GIS information, along with GIS Standards and Procedures. Document and revise workflows as necessary.
- Ensure the accuracy of GIS models, utilizing dashboards and metrics for quality control to maintain precision. Develop and execute corrective actions to address data accuracy issues.
- Prepare technical specifications and assess proposals related to external mapping services.

Collaborate with Customer Care, Legal, Regulatory, and other stakeholders to establish processes and standard formats for sharing construction plans and land base updates.

- Manage departmental budget and resources effectively.
- Coordinate with Grid Management and Distribution Dispatch teams to bridge any gaps between GIS and downstream operational systems.

Oversee knowledge management and coordination for direct reports, ensuring they are well-equipped to perform their roles effectively.

- Optimize GIS system performance to meet the operational and engineering requirements of the organization.

Support work management and distribution design tools by identifying necessary GIS model changes and enhancements, and developing priorities and plans in collaboration with IT and Operations.

- Identify training needs, establish performance goals, and provide development opportunities for direct reports.

Address employee issues and concerns promptly and fairly, fostering a Safe Work Environment that encourages the exchange of ideas and opinions.

- Prioritize work assignments and monitor goal performance.
- Provide feedback, coaching, and disciplinary actions as needed to employees.

Required Skills and Qualifications:

Technical Expertise:
- Comprehensive understanding of technologies, principles, and processes utilized in GIS Engineering.
- Extensive knowledge of electric systems, infrastructure, operations, and processes. Ability to think analytically and apply knowledge to address operational challenges.
- Change management skills, including the ability to foresee challenges and develop strategies to overcome them.
- Proven ability to influence outcomes and manage cross-departmental teams to achieve desired results. Must effectively interact with all organizational levels.
- Strong leadership capabilities, demonstrating initiative, accountability, and sound decision-making.
- Excellent verbal and written communication skills.

Educational Background:
- Bachelor's Degree in GIS, Engineering, Information Technology, or a related technology-centric field; a Master's degree is preferred.

Professional Experience:


- A minimum of 10 years of experience in electric and/or gas utility distribution, field service design, installation, or related technical fields is required.

- Experience in designing and maintaining GIS databases is essential. Supervisory experience is preferred.

Compensation and Benefits:
Eversource offers a competitive total rewards program. The annual salary range for this position is competitive and commensurate with experience. For an overview of our benefits, please refer to our career site.

Working Conditions:
- Availability for emergency restoration assignments as required.
- Willingness to travel as necessary.

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