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Maitre D Host

2 months ago


Chicago, Illinois, United States Maggianos Little Italy Full time

Job Summary:

We are seeking a skilled Maitre D to join our team at Maggiano's Little Italy. As a Maitre D, you will be responsible for greeting and seating guests, overseeing the dining room, and acting as a goodwill ambassador to our guests.

Key Responsibilities:

  • Master functions outlined in HOST/HOSTESS job description
  • Anticipate needs of scheduled special parties
  • Communicate seating needs to service, bus and other host staff
  • Complete all side work when and as assigned
  • Master the restaurant's computer register system
  • Perform comp and void procedures on the register
  • Perform server readings on the register according to standing operating procedure
  • Check to ensure that all server and busser side work has been completed as assigned
  • Train and educate host staff in standing operating procedure
  • Assign service staff workstations if requested to do so

Requirements:

Qualification Standards:

We prefer a minimum of 2 years full-service restaurant Maitre D' experience or the equivalent. Must have accurate mathematic skills. After training, must be able to pass an exam in English with 90% or better in each of the following:

  • Menu and specials
  • Wine list
  • Liquor list and specialty drinks
  • Liquor liability laws and knowledge
  • Restaurant layout including table numbers and station numbers

Personal Qualities:

We are looking for someone who is warm, sincere, and outgoing in personality. You should be able to relate to guests with a sense of humor and maturely interact with guests as a goodwill ambassador. You should also be able to remember guest details, provide a persona compatible with our established image, and respond to the needs of difficult guests with patience and courtesy.

Working Conditions:

You will be working in a fast-paced environment with a high volume of guests. You should be able to stand for long periods of time, move safely throughout the restaurant, and work amidst noise in a confined crowded space. You will also be working with and accounting for large sums of money.

Equal Opportunity Employer:

Maggiano's Little Italy is proud to be an Equal Opportunity and e-Verify Employer.