IT Systems Administration Manager
3 days ago
Second Avenue Realty is seeking an experienced IT Systems Administration Manager to join our team. As a key member of our IT department, you will be responsible for the on-premise implementation and administration of our organization's Information Technology systems.
Key Responsibilities:- Manage all IT projects and support Senior Management in approving IT decisions and expenditures for systems expansions and upgrades.
- Advise Senior Management on IT security policies and procedures, and implement standard IT policies throughout the organization.
- Directly work on the setup of laptops, desktops, network switches, and other hardware to support the day-to-day operations of the business.
- Implement security protocols and requisite security software, and perform ongoing security assessments of systems.
- Assist all levels of managers in the organization, providing direction and leadership on technology issues as needed.
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, and scheduling upgrades.
- Develop the technology architecture for the organization's IT systems, including hardware, software, networking, systems, and support processes and procedures.
- Perform switch and firewall configurations, and perform heat mapping of Wi-Fi in offices.
- Work closely with IT managers in affiliated companies to plan, develop, design, and strategize an architecture that will benefit the organization as a whole.
- Assess new technologies and appraise Senior Management of changes that may be appropriate to the mission of the organization.
- Maintain SME responsibility for configuring, documenting, implementing, and troubleshooting software products, including Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products.
- Manage and monitor Cisco Unified Communications Solutions, Voice Over IP, Call Manager, Voicemail, and Call Center.
- Administer the server operating, messaging infrastructure, and storage area network, and oversee daily backup of server data files, media, and offsite storage administration.
- In-depth hands-on technical knowledge and experience with network equipment, dynamic routing protocols, WAN, LAN, firewalls, and voice technologies.
- In-depth hands-on technical knowledge and experience with server equipment, virtual hosts, and servers, SAN/NAS, Backup appliances, and security software or appliances.
- Technical background on IBM PC/AT compatible type of hardware and peripherals.
- Knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS.
- Project Management Disciplines & Tools.
- Strong emphasis on documentation creation, curation, and management as directed.
- Able to handle multiple projects and tasks simultaneously and coach, mentor, and lead less experienced individuals.
- Proficient in all people management processes, including recruitment, performance management, and reward.
- Proficient in building, growing, and developing a team, including department structure design and resourcing.
- Proficient in coaching and developing individual team members to reach their potential.
- Proficient in engaging a team through communication, processes, personal impact, and influence.
- BS in computer-related field or equivalent experience.
- Microsoft Certification or equivalent experience.
- At least 10 years of experience with:
- Ethernet network environment and peripherals.
- Cisco Unified Communications Solutions; Voice Over IP.
- HP, IBM, or Dell servers.
- VMWare or Hyper-V.
- Windows Server 2008 R2 to Windows Server 2016.
- Exchange 2010 to Exchange 2016 or Office 365.
- Providing customer service support network monitoring tools.
- Experience with disaster recovery and planning concepts.
- Medical, Dental, and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
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