Hotel Guest Experience Representative
2 days ago
We are looking for a dedicated and enthusiastic individual to join our front office team as a Hotel Guest Experience Representative at the Westin Portland Harborview. This is an exciting opportunity to provide exceptional service to our guests and contribute to the success of our hotel.
Estimated Salary: $45,000 - $55,000 per year (based on a 40-hour workweek)
Key Responsibilities:
- Guest Service: Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and efficient manner
- Room Assignments: Ensure accurate and efficient room assignments, managing reservations and communicating with colleagues and management as needed
- Information and Recommendations: Maintain a high level of knowledge about hotel products, services, and local attractions to provide personalized recommendations and enhance the guest experience
- Teamwork: Collaborate with other departments to ensure excellent service standards and maximize revenue opportunities
- Problem-Solving: Demonstrate a proactive and resourceful approach to resolving guest complaints and issues in a fair and courteous manner
Requirements:
- High school diploma or equivalent required; college coursework in a related field is an asset
- Previous experience in a hospitality or customer-facing role is preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals
- Ability to multitask, prioritize tasks, and maintain attention to detail in a fast-paced environment
Benefits:
- A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life insurance, and 401(k) retirement plan
- Ongoing training and development opportunities to help you grow and succeed in your career
- The chance to work with a talented and dedicated team, committed to delivering exceptional service and exceeding guest expectations
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