Hotel Night Audit Manager
3 days ago
Salary: $20.00 per hour
About Us:
The Westin Portland Harborview is a historic hotel that has been immaculately restored, providing travelers with a perfect vantage point to explore Maine's largest city.
Job Description:
We are seeking a Night Auditor to join our team during the overnight shift (11pm-7am). The ideal candidate will be responsible for registering guests, making reservations, preparing daily reports, and balancing transactions.
Key Responsibilities:
- Registering guests and making reservations in a friendly and professional manner
- Preparing daily reports and balancing transactions to ensure accuracy and efficiency
- Assisting overnight security with addressing guest issues and handling emergency situations
- Maintaining front desk operations and ensuring all areas are locked and secured
- Handling and following through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Following safety and emergency procedures according to Aimbridge Hospitality standards
- Maintaining proper record keeping according to Aimbridge Hospitality standards
- Be familiar with all Aimbridge Hospitality's policies and house rules
- Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
- Maintain radio contact with other associates during entire shift
- Have a working knowledge of security procedures
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates
- Prepare and distribute the Daily Flash Report as needed
- Transfer the master or house accounts as necessary
- Distribute work as directed by S.O.P.'s
- Train any new Night Auditors as requested by management
- Run morning reports according to Aimbridge Hospitality procedures
- Assign delivery of newspapers daily
- Deliver or assign delivery of Express Check-Out's
- Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
- Handle items for Lost and Found according to the standard
- Complete any reports as requested by management in a timely manner
- Complete any miscellaneous duties as required
- As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests
- Attend meetings as required by management
- Perform any other duties as requested by the Guest Services Manager or any other member of management
Requirements:
- At least 1 year of progressive experience in a hotel or a related field required
- High School diploma or equivalent required
- First Aid and CPR/AED certification is strongly preferred but training can be provided by the hotel
- Must display sound judgment and the ability to make responsible decisions independently
- Knowledge of accounting principles is strongly preferred
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
- Must be proficient in Windows operating systems company-approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high-pressure situations
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information and data from different sources and manipulate to meet the constraints of the particular need
- Must be able to work with and comprehend financial information
- Must know basic arithmetic functions
- Must be able to work in a self-managed environment
- Must be effective at listening to understanding and clarifying the concerns and issues raised by coworkers and guests
- Must maintain composure and objectivity under pressure
Benefits:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical Dental and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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