DMV Customer Service Representative

1 month ago


Fredericksburg, Virginia, United States Virginia Jobs Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Generalist in our Fredericksburg Customer Service Center. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Handle customer transactions, including communicating policies, procedures, and regulations
  • Issue IDs, process applications, and administer vision, driver, and in-car road tests
  • Process vehicle registrations and titling, tax collection, and other DMV-related services
  • Work collaboratively with team members to achieve common goals
  • Provide excellent customer service and resolve issues in a timely and professional manner
Requirements
  • Customer service experience working in a fast-paced environment
  • Excellent oral and written communication skills
  • Experience working on a team and flexibility to work M-F and Saturday
  • Strong organizational, time management, problem-solving, and multitasking skills
  • Attention to detail, accuracy, and ability to complete assignments on time
What We Offer
  • Competitive salary and excellent health and retirement benefits
  • Twelve paid holidays per year, paid annual, sick, and family/personal leave
  • Deferred compensation and opportunities for growth and development
About Us

The Virginia Department of Motor Vehicles (DMV) is a dynamic and customer-focused organization that serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. We are committed to providing exceptional service and ensuring the safety of our customers and the public.

We are an equal opportunity employer and encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. Service-Connected Veterans are also encouraged to apply and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.



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