Customer Advocacy Marketing Coordinator

3 weeks ago


Bloomington, United States KellyMitchell Group Full time

Job Summary:

KellyMitchell Group is seeking a highly skilled Customer Advocacy Marketing Coordinator to join our team. As a key member of our customer advocacy marketing team, you will be responsible for managing our Operation Logo outreach program, including tracking and managing logo approvals, sourcing company logos prior to outreach, and updating usage across various tools such as Excel and PowerPoint.

Key Responsibilities:

  • Collaborate closely with the customer advocacy marketing team, sales, and customer success to identify and align on top customer accounts and targets for outreach, ensuring cohesive execution of outreach efforts.
  • Develop and maintain an Excel sheet to effectively manage and track outreach to top accounts (up to 500 across geos), ensuring adherence to nuances and preferences of CSMs across geos and segments.
  • Manage tracking of data in the Excel sheet and corresponding logo in SharePoint.
  • Communicate directly with senior and executive-level customer contacts to request logo usage and approval.

Requirements:

  • Bachelor's degree in communications or a related field, and a minimum of 5+ years of business experience working directly with senior and executive customers.
  • Proven experience in a marketing or customer advocacy role is preferred.
  • Excellent organizational skills and attention to detail.
  • Strong communication skills, both written and verbal, with the ability to interact professionally with senior and executive-level customers.
  • Ability to work collaboratively across different teams and departments.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • Self-motivated and able to manage multiple tasks and workstreams simultaneously.

Benefits:

  • Medical, Dental, & Vision Insurance Plans.
  • 401K offered.


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