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Customer Advocacy Marketing Coordinator

2 months ago


Bloomington, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Customer Advocacy Marketing Coordinator who will manage the Operation Logo outreach program, including tracking and managing logo approvals, sourcing company logos prior to outreach and updating usage across various tools such as Excel and PowerPoint. This opportunity is located in Bloomington, MN.


Duties:

  • Work closely with the customer advocacy marketing team, sales and customer success to determine and align on top customer accounts/targets to go after and ensure cohesive execution of outreach
  • Build excel sheet to effectively manage/track outreach to top accounts (up to 500 across geos) ensuring adherence to nuance/preference of CSMs across geos and segments
  • Maintain tracking of data in excel sheet and management of corresponding logo in SharePoint
  • Communicate directly with senior and executive-level customer contacts to request logo usage and approval


Desired Skills/Experience:

  • Bachelor's degree in communications or customer marketing related field and a minimum of 5+ years of business experience working directly with senior and executive customers
  • Proven experience in a marketing or customer advocacy role preferred
  • Excellent organizational skills and attention to detail
  • Strong communication skills, both written and verbal, with the ability to interact professionally with senior and executive-level customer
  • Ability to work collaboratively across different teams and departments
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems
  • Self-motivated and able to manage multiple tasks and workstreams simultaneously


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered