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Program Director
2 months ago
BGIS is seeking a seasoned professional to fill the role of Program Director in our West Jordan, UT office. As a key member of our team, you will be responsible for overseeing daily operations and ensuring seamless delivery of services to our clients.
Key Responsibilities:
- Leadership and Team Management: Provide guidance and mentorship to team members, fostering a collaborative and inclusive work environment.
- Operational Oversight: Conduct regular site visits, monitor performance metrics, and implement process improvements to enhance efficiency and quality.
- Ticket Management: Effectively manage the ServiceNow ticketing queue, prioritizing tasks and ensuring timely resolution to meet or exceed SLA requirements.
- Quality Assurance: Conduct quality checks and delegate tasks to experienced team members to maintain high standards of service delivery.
- Client Support: Provide exceptional customer service, responding to client inquiries and concerns in a timely and professional manner.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Minimum 3 years of experience in IT and networking systems, with a background in data center operations or equivalent.
- Certifications: Minimum 1 technical certification or equivalent work experience.
- Skills: Strong knowledge of data center architectures, systems, and infrastructure; proficiency in DCIM principles and applications; excellent communication and problem-solving skills.
Physical Demands and Work Environment:
- Physical Ability: Ability to walk job sites and work at heights (preferred).
- Availability: Willingness to work all shift schedules, including 7x24x365, and be on-call for emergency situations.
About BGIS:
BGIS is a leading provider of integrated real estate management services, offering a range of solutions to drive sustainable cost reductions for our clients. With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure. We are committed to inspiring better business performance and helping clients focus on their core businesses.
Our Company Culture:
We value diversity, knowledge transfer, and cohesiveness, promoting a positive and inclusive work environment. We are committed to equal employment opportunity and strive to create a workplace where everyone feels valued and respected.