Customer Experience Team Leader
1 week ago
WHAT MAKES ST. MARY'S BANK A GREAT PLACE TO WORK?
At St. Mary's Bank, we are proud of our legacy as the first credit union in New Hampshire and across the nation. For over a century, we have been dedicated to the credit union principle of "people helping people."
As a cooperative financial institution, our achievements are intertwined with the success of our members. With a solid foundation built over many years, we have fostered a work environment that rewards committed employees with benefits aimed at helping them reach their personal and professional goals.
THE BEST JOBS OFFER MORE THAN JUST FINANCIAL REWARD
St. Mary's Bank provides its employees with competitive compensation packages, but this is just the beginning of what makes being part of our team so fulfilling. At St. Mary's:
- You will have the chance to excel in your role every day.
- Your insights and feedback are valued.
- Your colleagues are dedicated to excellence.
- Your role is significant.
- You are directly aligned with the organization's mission.
- You will have opportunities for professional development.
- You will have the chance—and the responsibility—to contribute to your community through volunteer efforts.
Key Responsibilities:
- Accurately and efficiently process transactions while adhering to established balancing and production standards as determined by the credit union.
- Ensure the smooth operation of the branch by assigning appropriate departmental tasks, including risk management, security, quality assurance, and compliance standards, as assessed through branch evaluations and audit reports.
- Guide branch staff towards achieving business objectives by providing daily coaching, leadership, and support through modeling behaviors, conducting monthly meetings, and engaging in one-on-one interactions.
- Oversee Sales and Service functions as needed to help the branch meet its business goals, ensuring performance aligns with service standards as evaluated by management and member feedback.
Qualifications:
- A High School Diploma (or equivalent) is required, along with a minimum of two years of successful experience as a Teller II/Member Experience Specialist.
- At least two years of supervisory experience is necessary.
- Strong knowledge of referral processes, deposit, and loan products is essential.
- A solid understanding of daily branch operations related to teller and operational functions is required.
- Demonstrated ability to prioritize tasks, manage time effectively, and apply analytical and problem-solving skills is crucial. Proficiency in computer applications is mandatory.
- Excellent written and verbal communication skills are a must.
- A willingness to collaborate as a team player, adapt to various assignments, and work flexible hours, including branch opening and closing shifts, is expected.
- Proven leadership and coaching abilities are required.
- A track record in loan origination, sales, and member service is essential.
- Knowledge of deposit and loan products is required.
- Ability to lift items up to 50 lbs. and remain on your feet for extended periods is necessary.
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