Loan Origination Specialist

3 weeks ago


La Cañada Flintridge, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Loan Origination Specialist to join our team at TEKsystems. As a key member of our Mortgage Fulfillment Division, you will play a critical role in guiding consumers through the loan origination process.

Key Responsibilities
  • Manage a pipeline of up to 75 loans, ensuring timely and accurate processing.
  • Effectively communicate with consumers, Pennymac employees, and authorized third parties to resolve inquiries and issues.
  • Perform routine data entry and validation tasks, maintaining high levels of accuracy and attention to detail.
  • Monitor work queues and intervene as needed to ensure efficient processing and issue resolution.
  • Collaborate with multiple departments to expedite processing and resolve complex issues.
  • Conduct preliminary research to accurately respond to customer inquiries and escalate complex issues to department associates or supervisors as needed.
  • Meet outlined production and quality standards, adhering to established policies and procedures.
  • Perform other related duties as required and assigned, demonstrating behaviors aligned with the organization's desired culture and values.
Requirements
  • Mortgage and/or financial services call center experience is a plus.
  • Bilingual Spanish is a plus, with a 5% increase in pay for those who speak Spanish.
  • General understanding of applicable Federal, State, and Local mortgage regulations is a plus.
  • Must be a team player with strong attention to detail and able to work independently.
  • Proven track record of delivering timely and accurate information in a fast-paced environment.
  • Excellent critical thinking, problem-solving, mathematical skills, and sound judgment.
  • Effective time management skills to deliver work on time.
  • Capable communicator, written and oral.
  • Strong negotiation skills with the ability to effectively resolve problems.
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).


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