Mortgage Loan Processing Specialist

4 weeks ago


La Cañada Flintridge, United States TEKsystems Full time
Job Overview

Position Summary:

The selected candidate will serve as the primary point of contact for consumers, guiding them through the loan origination journey following initial discussions with a loan officer. This role is crucial in ensuring streamlined and effective operations that align with both business goals and customer service standards.

Key Responsibilities:

  • Handle incoming calls and initiate outbound communications with consumers.
  • Manage inbound text messages (with consumer consent) and facilitate outgoing texts.
  • Provide exceptional service by addressing high volumes of customer inquiries regarding mortgage loans promptly.
  • Effectively oversee a pipeline of up to 75 loans.
  • Conduct routine data entry and validation tasks.
  • Engage in regular communication via calls, emails, and chats with colleagues, consumers, and authorized third parties.
  • Monitor work queues and take necessary actions as required.
  • Collaborate with various departments to expedite processing and resolve issues.
  • Perform preliminary research to accurately address customer inquiries.
  • Seek assistance for complex issues from department associates or supervisors.
  • Meet established production and quality benchmarks.
  • Adhere to established policies and procedures.
  • Carry out additional duties as assigned.
  • Exhibit behaviors that reflect the organization's culture and values.

Required Skills:

Customer service, data entry, loan processing, loan origination, inbound and outbound communication, financial services, mortgage lending.

Preferred Qualifications:

  • Experience in mortgage or financial services call centers is advantageous.
  • Bilingual proficiency in Spanish is a plus (not mandatory).
  • Basic understanding of relevant Federal, State, and Local mortgage regulations is beneficial.
  • Ability to work independently while being a team player with strong attention to detail.
  • Proven ability to deliver accurate information in a fast-paced environment.
  • Strong critical thinking, problem-solving, and mathematical skills.
  • Effective time management skills to ensure timely completion of tasks.
  • Excellent written and verbal communication skills.
  • Strong negotiation skills with the ability to resolve issues effectively.
  • Proficiency in using computers and common software applications (Microsoft, Google, etc.).

About TEKsystems:

As partners in transformation, we assist clients in activating innovative ideas and solutions to leverage new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive meaningful change. TEKsystems is a proud member of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes applications from all individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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