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HVAC Operations Manager
2 months ago
About the Role
Johnson Controls International is seeking an experienced HVAC Operations Manager to oversee the implementation of Operations & Maintenance (O&M) contracts at designated sites. As a key member of our team, you will manage a facility team responsible for mechanical operations, maintenance, and responding to demand events.
Key Responsibilities
- Contract Fulfillment: Ensure timely and effective implementation of O&M contracts, managing a team responsible for mechanical operations, maintenance, and responding to demand events.
- Team Management: Lead and motivate a team of facility staff, contractors, and vendors to achieve operational excellence.
- Communication: Foster strong relationships with clients, staff, and contractors through regular communication and issue resolution.
- Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
- Customer Satisfaction: Ensure high levels of customer satisfaction through effective issue resolution and proactive communication.
- Reporting: Generate and provide management reports on operational performance, including overtime, sick time, work backlog, equipment repair history, and customer satisfaction.
Requirements
- Education: A high school diploma with relevant certification and experience required. A bachelor's or associate's degree in operations management, business management, or a related field is advantageous.
- Experience: Proven work experience in operations management or a similar role is essential.
- Operational Knowledge: Good working knowledge of operational procedures and policies.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide staff.
- Problem-Solving Skills: Strong problem-solving abilities to address and resolve issues efficiently.
- Communication Skills: Excellent written and verbal communication skills for liaising with staff, contractors, and client representatives.
- Organizational Skills: Strong organizational skills and attention to detail to manage multiple tasks and priorities.
- Technical Skills: Proficiency in using relevant MS SharePoint software and tools for all business operations and the ability to efficiently master new software applications needed to perform duties.
- Compliance Knowledge: Understanding of health and safety regulations and client compliance requirements.
- Analytical Skills: Ability to analyze data and generate reports to identify areas for improvement.
- Customer Service Orientation: A strong focus on customer satisfaction and the ability to handle customer feedback effectively.
- Flexibility: Willingness to adapt to changing priorities and work environments.
- Time Management: Effective time management skills to ensure timely completion of tasks and projects.
- Team Player: Must be a team player, committed to working in a quality environment.
About Johnson Controls International
Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.