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HVAC Operations Manager

1 month ago

Grand Forks, North Dakota, United States Johnson Controls Full time

Job Summary

The Operations Supervisor - HVAC will oversee the implementation of Operations & Maintenance (O&M) contracts at designated sites, managing a facility team responsible for mechanical operations, maintenance, and responding to demand events. This role involves regular communication with both the client and the O&M team to ensure contract fulfillment.

Key Responsibilities

  • Manage the processing and coordination of work orders, customer issues, and oversee the Computerized Maintenance Management Systems (CMMS).
  • Operate as the key point of contact among the Customer Business Manager P3 (CBM), staff, contractors, and clients, scheduling maintenance activities and ensuring customer satisfaction, quality control, and compliance with all contractual requirements.
  • Conduct daily review of demand events to ensure consistent classification and assign demand events and preventative maintenance to the appropriate O&M staff or contractors.
  • Communicate with site staff to determine the total scope of work and priority of the work to be performed, scheduling staff to meet the completion timeline, including status updates and final closeout.
  • Administer the preventative and demand maintenance tracking and documentation, identifying resources and materials required to execute demand and preventative maintenance.
  • Arrange purchase orders with the assistance of the back-of-house team, following the back-of-house process, and assist management to ensure effective vendor support contracts are in place to procure materials and/or contracting services.
  • Procure services, parts, and all equipment requested by the site and maintain minimum critical spares levels supported by the back-of-house team.
  • Perform professional written communication liaising between O&M staff, contractors, and the service requesters or other service representatives.
  • Generate and provide management reports on topics such as overtime, sick time, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction.
  • Coordinate with site staff, contractors, and helpdesk to collect information for the monthly periodic monitoring and payment adjustment reports.
  • Prepare periodic monthly reports and payment adjustment reports.
  • Plan and estimate job requirements for preventative maintenance, service, and project activities, including the number/type of O&M staff to be assigned and the number of man-hours per task.
  • Coordinate daily/weekly meetings with facility maintenance management to develop the next day/week's schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders.
  • Assist with adherence to quality control and compliance procedures, monitoring and managing all processes and documentation to ensure regulatory and other compliance contractual obligations are maintained.
  • Ensure that all team members receive the necessary training and development opportunities to perform their tasks effectively.
  • Regularly review and assess the performance of team members, providing feedback and implementing performance improvement plans when necessary.
  • Conduct regular safety inspections and ensure that all operations comply with health and safety regulations.
  • Work with the management and finance to monitor operational costs, ensuring that expenditures are within the allocated budget and identifying cost-saving opportunities.
  • Raise any conflicts or issues that arise within the team or with external contractors to management.
  • Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
  • Collect and analyze customer feedback to identify areas for improvement and ensure high levels of customer satisfaction.
  • Oversee inventory levels and ensure that all necessary materials and equipment are available when needed.
  • Participate in maintenance and life cycle planning to align operational goals with the overall objectives of the organization.
  • Assist with development; implementation and training of emergency response plans to manage unexpected situations, and actively priorities and participate in Emergency Response events.

Requirements

  • A high school diploma with relevant certification and experience required. A bachelor's or associate's degree in operations management, business management, or a related field is advantageous.
  • Proven work experience in operations management or a similar role is essential.
  • Good working knowledge of operational procedures and policies.
  • Strong project management skills, including the ability to plan, execute, and oversee projects effectively.
  • Leadership and team management skills, with the ability to motivate and guide staff.
  • Strong problem-solving abilities to address and resolve issues efficiently.
  • Excellent written and verbal communication skills for liaising with staff, contractors, and Client representatives.
  • Strong organizational skills and attention to detail to manage multiple tasks and priorities.
  • Proficiency in using relevant MS SharePoint software and tools for all business operations and the ability to efficiently master new software application needed to perform duties.
  • Understanding of health and safety regulations and client compliance requirements.
  • Ability to analyze data and generate reports to identify areas for improvement.
  • A strong focus on customer satisfaction and the ability to handle customer feedback effectively.
  • Willingness to adapt to changing priorities and work environments.
  • Effective time management skills to ensure timely completion of tasks and projects.
  • Must be a team player, committed to working in a quality environment.