Claims Processor, Korean Speaking
2 days ago
Carrot Fertility is a leading global fertility and family-building platform that provides care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide.
The RoleIn this role, you will be responsible for reviewing incoming member out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of the Care team, Customer Success and Finance team to ensure an exceptional member experience.
Shift RequirementsCandidates must be available to work one of the following shifts:
- 8:00 AM - 5:00 PM PST
- 2:00 AM - 11:00 AM PST
- 11:00 AM - 8:00 PM PST
This role will coordinate activity between our Payments team and insurance payers to ensure that payment for applicable care is quickly and accurately facilitated.
Minimum Qualifications- Bachelors Degree
- Fluent in Korean
- 1-3 years of relevant work experience including claims submission/processing experience
- Highly detail-oriented and organized
- Structured thinker and love to check things off your to-do list
- Excellent verbal and written communication skills
- Problem-solving skills to analyze, troubleshoot and resolve issues
- An innovative spirit to push the boundaries of claims operations
- Strong Interpersonal Skills
- Ability to thrive in a fast-paced, results-oriented environment
- Solve problems creatively and think on your feet
- Ability to lean in to changing priorities and processes
- Track claims and denials through the entire lifecycle
- Identify gaps in claims and reach out to providers for missing information
- Help members troubleshoot issues involving claims or eligibility
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