Guest Experience Coordinator
5 days ago
**Guest Experience Associate**
About the RoleWe are seeking a charismatic and enthusiastic individual to join our Front Desk team as a Guest Experience Associate. The successful candidate will be responsible for handling all aspects of guest experiences, providing essential information, fulfilling requests, and resolving issues.
About AMG TXAltitude Trampoline Parks is a global leader in providing memorable experiences for friends and families. Our parks are designed to bring social connectivity, activity, and celebration together, creating a happier world.
Key Responsibilities- Represent Altitude Trampoline Park with a professional attitude and appearance, upholding the park's philosophy.
- Communicate and enforce all park regulations and jumping rules in a friendly, professional manner.
- Attend scheduled staff meetings.
- Accurately book, change, and cancel jump appointments.
- Operate the Point of Sale (POS) system, including verifying customer waivers and processing sales transactions.
- Acknowledge and greet everyone entering and leaving the facility.
- Provide detailed descriptions of the park, birthday packages, services, facility features, and hours of operation.
- Maintain a clean and organized work environment.
- Actively promote the park, birthday packages, sessions, retail items, programs, promotions, and discounts.
- Enhance guest experiences using our SMILES philosophy.
- Handle guest questions and concerns professionally and courteously.
- Provide accurate and immediate responses to all guest requests, ensuring complete satisfaction.
- Develop the ability to work independently and remain at the assigned post for extended periods.
- Communicate any issues or occurrences involving staff or guests to management as needed.
- Required to be available weekends.
- Effective communication skills.
- High energy.
- Professional 'Altitude' attitude and work ethic.
- Excellent organizational skills, with the ability to prioritize workload and multitask in a fast-paced environment.
- Basic computer skills.
$45,000 - $55,000 per annum, depending on experience. Additional benefits include health insurance, paid time off, and opportunities for career growth and development.
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