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Hospitality Team Member
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities
- Provide Exceptional Guest Service: Greet and welcome guests, respond to their needs and concerns, and ensure their satisfaction with our services.
- Manage Cash Handling and Point of Sale: Accurately process transactions, handle cash and credit payments, and maintain a clean and organized workspace.
- Maintain a Clean and Safe Environment: Ensure the dining room and restroom areas are clean and well-maintained, and report any maintenance or repair issues to the management team.
- Resolve Customer Complaints: Listen to and address guest concerns in a professional and courteous manner, and escalate issues to management as needed.
- Work Effectively in a Fast-Paced Environment: Multitask, stay organized, and prioritize tasks to ensure seamless service delivery.
- Embody Our Company Values: Demonstrate a strong work ethic, commitment to excellence, and a willingness to learn and grow with our company.
Requirements
- Physical Demands: Stand, bend, stoop, reach, lift, and grasp for extended periods, and move freely in a confined work area.
- Physical Abilities: Lift and carry supplies and equipment up to 30 pounds, and place items on high and low shelves.
- Work Schedule: Morning and evening shifts available, with weekend shifts required.
Benefits
- Tipped Position: Earn tips and bonuses for exceptional service.
- Language Learning Program: Access to a language learning program to enhance your skills and career development.
- Tuition Assistance Program: Receive support for further education and career advancement.
- Free Meal and Discount: Enjoy a free meal when working and a discount when not working.
- Opportunities for Growth and Advancement: Develop your skills and career with our company.
Equal Employment Opportunity
Chicken Coup, LLC is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
