Host/Hostess - Customer Service Expert

4 weeks ago


New York, New York, United States Nusr-Et Steakhouse Full time
Job Summary

The Host/Hostess is a key member of our front-of-house team, responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Check in customers, matching them with bookings and accommodating walk-ins when possible.
  • Provide guests with information about our restaurant facilities, services, and amenities.
  • Show customers to their tables and hand over responsibility to our floor staff.
  • Pass messages to diners and work collaboratively with our team to create a positive dining experience.
  • Handle customer payments and ensure a smooth checkout process.
Department Responsibilities
  • Manage reservations, including VIPs and special requirements.
  • Perform relay duties and assist with table changes as needed.
  • Process new bookings, amendments, and cancellations.
  • Maintain a clean and tidy reception area.
  • Communicate effectively with colleagues and management.
Personal Competencies
  • Maintain a high level of customer awareness and approach your role with a customer-centric mindset.
  • Be financially aware and responsible in controlling costs.
  • Be motivated and committed to your personal development, seeking opportunities to learn new skills and knowledge.
  • Be adaptable and responsive to changing requirements.
  • Maintain high levels of teamwork and cooperation with colleagues.

We're looking for a motivated and customer-focused individual to join our team as a Host/Hostess. If you have a passion for delivering exceptional service and working in a fast-paced environment, we'd love to hear from you.


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