Restaurant Host/Hostess

1 month ago


New York, New York, United States Ocean Casino Resort Full time
Job Overview

The Restaurant Host/Hostess plays a vital role in ensuring a seamless dining experience for our guests. As a key member of our team, you will be responsible for managing the flow of the restaurant, maintaining a clean and organized workspace, and providing exceptional customer service.

Key Responsibilities:

  • Maintain a high level of professionalism and adhere to company uniform and appearance standards.
  • Ensure a clean and organized workspace at all times.
  • Complete side work duties efficiently and accurately.
  • Answer phones according to established standards.
  • Book reservations using our company reservation system.
  • Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change.
  • Monitor dining room activities and maintain awareness of guest and employee safety.
  • Utilize radios with headsets and earpieces for communication.
  • Practice proper telephone etiquette.

Essential Functions:

  • Work in a fast-paced environment with exposure to secondhand smoke, excessive noise, and stress.
  • Shift assignments may be irregular, covering days, nights, weekends, and holidays.
  • Ability to multitask, including answering phones, greeting guests, and rearranging reservations.

Requirements:

  • Effective communication in English.
  • High school diploma or equivalent GED preferred.
  • Minimum six months' experience as a host/hostess in a high-volume and/or fine dining environment.
  • Ability to work in a high-pressure environment.

Benefits:

  • Free meal on shift.
  • Training and development opportunities.


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