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Fashion Sales Consultant

2 months ago

Sherman Oaks, California, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Specialist plays a crucial role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integral to all store operations. This position is dedicated to delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; assists in merchandise selection or helps locate items based on customer preferences.
  • Stays informed about ongoing promotions and sales; upholds pricing and visual merchandising standards.
  • Adheres to merchandise handling, presentation, and loss prevention protocols as directed by management.
  • Engages in visual merchandising initiatives, including monthly store layouts and area maintenance.

Customer Engagement:
  • Exemplifies and advocates for the Most Amazing Personal Service (MAPS) principles, providing a seamless omni-channel experience.
  • Ensures timely resolution of customer inquiries and issues.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, and security measures.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enrolls clients in loyalty programs.
  • Cultivates and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains up-to-date knowledge of product fit and style offerings available in-store and online.
  • Keeps consistent communication with clients through a customer relationship management system.

Operational Efficiency:
  • Assists in replenishment tasks to ensure the store remains well-stocked and inviting.
  • Aids in fulfilling customer orders.
  • Supports visual merchandising directives, including floor displays, window arrangements, and signage placement as instructed.
  • Contributes to maintaining store cleanliness and organization.

Team Collaboration and Development:
  • Fosters an inclusive and collaborative approach to problem-solving.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

ADDITIONAL REQUIREMENTS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Ability to adapt to company-provided technology.
  • Excellent organizational skills and capability to manage multiple tasks in a dynamic environment.
  • Regular attendance is essential to fulfill the responsibilities of this role, with a flexible schedule required, including evenings, weekends, and holidays.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs.
  • Regular climbing as part of job duties.

This position is available across various brands, and specific duties may differ accordingly. We value diversity and are committed to providing equal employment opportunities without discrimination based on any protected category.