Sales Associate II Role

3 weeks ago


Sherman Oaks, California, United States Tapestry Full time

Job Summary: We are seeking a highly motivated and customer-focused Sales Associate II to join our team at Coach, a global fashion house. As a Sales Associate II, you will play a vital role in delivering exceptional customer service, driving sales, and maintaining a well-organized store environment.

Key Responsibilities:

  • Sales Floor: Support sales floor activities, analyze sales floor to assess replenishment needs, replenish sales floor/assigned zone, communicate information to customers, respond to customer requests, and maintain housekeeping standards.
  • Stockroom/Warehouse: Receive shipment and transfers, notify Store Management when new product arrives, scan cartons/transfers, communicate discrepancies, process shipment/transfers according to Coach standards, organize and clean stock room, shift/organize product, manage stock levels, prepare cycle counts, and participate in physical inventory counts.

Requirements:

  • 1-3 years of previous retail experience preferred.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to execute at a fast pace, communicate effectively, and maneuver the sales floor, sales shelves, and stock room.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
  • Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays.

Competencies:

  • Courage: Provide current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Come up with a lot of new and unique ideas and make connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change and shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people and builds constructive and effective relationships.
  • Learning on the Fly: Learns quickly when facing new problems and analyzes both successes and failures for clues to improvement.

Coach is an equal opportunity and affirmative action employer.


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