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IT Systems Support Specialist

2 months ago

Richfield, Minnesota, United States BlueSky Innovations Full time

Job Summary:

BlueSky Innovations is seeking a highly skilled IT Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our server infrastructure and providing technical support to our staff and users.

Key Responsibilities:

  1. System Maintenance: Evaluate and improve the stability, security, and scalability of our installed Windows systems.
  2. Collaboration and Planning: Work with IT managers and stakeholders to plan and execute system and server upgrades.
  3. System Installation and Maintenance: Install, upgrade, and maintain Windows systems and servers.
  4. Technical Support: Provide comprehensive technical support to staff and back-end system users, systematically addressing user problems.
  5. System Monitoring: Monitor system performance and update the Windows codebase as needed.
  6. Access Management: Manage user access and ensure compliance with information security requirements.
  7. Incident Management: Record, track, and escalate complex or unresolved incidents, in accordance with SLAs.
  8. Documentation: Create and maintain support documentation to facilitate efficient issue resolution.
  9. Knowledge Management: Utilize databases like ServiceNow to find potential solutions and keep records of actions taken.
  10. Process Improvement: Assist in the development of standards and apply them to effectively track, monitor, and resolve issues.

Requirements:

  • Strong technical skills and knowledge of Windows systems and servers.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively with IT managers and stakeholders.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.