Technical Support Specialist

1 week ago

Richfield, Minnesota, United States 360care Full time
Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at 360care. As a Technical Support Specialist, you will be responsible for providing prompt and effective technical assistance and support to our customers through various channels.

Key Responsibilities
  • Respond to IT service requests via email, chat, and/or customer-facing portal
  • Analyze and troubleshoot technical issues to identify root causes and implement solutions
  • Install, modify, update, and repair computer hardware and software configurations, settings, and permissions
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi, and other networks
  • Assist with installing and testing computer peripherals
  • Follow up and gather feedback from team members to ensure resolution of issues
  • Assess patterns and determine root causes for recurring problems
  • Record all instances and time spent in ticketing software
  • Communicate and recommend solutions to supervisor and peers
  • Interact regularly with internal and external IT partners
  • React positively to change and support implementations and other project tasks/duties
  • Develop and update knowledge base and training materials
  • Actively support and comply with all components of the compliance program, including completion of training and reporting of suspected violations of law and Company policy
  • Maintain confidentiality of all information and abide by HIPAA and PHI guidelines
Requirements
  • 1+ years of industry knowledge and experience
  • Analytical and problem-solving skills to troubleshoot and diagnose issues
  • Multitasking skills to assist multiple team members and tasks at once
  • Time management skills to organize and provide updates/fixes within a committed timeframe
  • Ability to work effectively independently, with other IT team members, and management
  • Self-motivated with a strong desire to further develop skills, excel, and achieve results
  • Strong communication skills, both written and verbal, to gather information from team members and explain complex technical concepts in simple terms
What We Offer

We are an equal opportunity employer and offer a competitive salary and benefits package. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

  • Technical Specialist

    4 weeks ago

    Richfield, Minnesota, United States FusionWorks Full time

    Job OpportunityFusionWorks is seeking a highly skilled Technical Specialist to join our team in Richfield. As a key member of our operations team, you will play a crucial role in driving process optimization and workplace design.Key Responsibilities• Develop and propose suggestions for process optimization and workplace design to improve efficiency and...

  • Monitoring Specialist I

    3 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job Title: Burglary Monitoring SpecialistJoin C4 Technical Services, a national provider of contingent workforce solutions, as a Burglary Monitoring Specialist. This role is part of the Overnight Monitoring team, responsible for monitoring retail and supply chain locations to prevent burglaries and reduce losses.Job Description:The Burglary Monitoring...

  • Installation Support Specialist

    2 weeks ago

    Richfield, Minnesota, United States Snap On Full time

    Job Title: Installation Support SpecialistJoin Snap-on Business Solutions as an Installation Support Specialist and play a critical role in ensuring the successful installation and configuration of our hardware and software solutions. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, both...

  • IT Systems Support Specialist

    3 weeks ago

    Richfield, Minnesota, United States BlueSky Innovations Full time

    Job Title: IT Systems Support SpecialistJob Summary: We are seeking an experienced IT Systems Support Specialist to join our team at BlueSky Innovations. As a key member of our IT department, you will be responsible for maintaining the stability, security, and efficiency of our Windows-based systems.Responsibilities:System Maintenance: Evaluate and improve...

  • Technical Product Analyst II

    1 week ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job Title: Technical Product Analyst IIJoin C4 Technical Services as a Technical Product Analyst II and contribute to the development of analytical tools for our advertising partners. As a key member of our Ads' Identity and Customer Data team, you will help create and improve tools to optimize advertising campaigns and connect with customers in a...

  • Child Support Specialist

    4 weeks ago

    Richfield, Minnesota, United States Emerald Enterprises Full time

    About the RoleWe are seeking a highly organized and detail-oriented Child Support Specialist to join our team at Emerald Enterprises.Your Key ResponsibilitiesProcess applications for child support and issue decisions in a timely and accurate manner.Determine and pay child support benefits, ensuring compliance with relevant laws and regulations.Verify the...

  • Senior Full Stack Engineer

    6 days ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled Full Stack Developer to join our engineering team at C4 Technical Services. As a key member of our team, you will be responsible for designing and implementing technical solutions that will reach massive scale.Key Responsibilities• Contribute to the architecture and development of the digital platform and tools to...

  • Technical Writer/Programmer

    4 weeks ago

    Richfield, Minnesota, United States TALENT Software Services Full time

    Job SummaryTalent Software Services is seeking an experienced Technical Writer/Programmer to join our team. As a key member of our documentation team, you will be responsible for creating high-quality technical documentation for our cloud-based services.Key ResponsibilitiesDevelop and maintain technical documentation for software applications, including user...

  • Network Architect

    4 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job Title: Systems EngineerWe are seeking a highly skilled Systems Engineer to join our team at C4 Technical Services. As a key member of our team, you will be responsible for designing, configuring, and supporting large enterprise platforms and products from start to finish.Key Responsibilities:Design and implement network connectivity and security...

  • Senior Software Engineer

    3 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled and innovative Full Stack Developer to join our engineering team. As a key member of our team, you will be responsible for designing and implementing technical solutions that will reach massive scale.Key Responsibilities* Contribute to the architecture and development of the digital platform and tools to support key...

  • Senior Java Developer

    4 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job DescriptionC4 Technical Services is seeking a highly skilled Java/Groovy Developer IV to join our team.Job Summary:We are looking for a talented developer to work on our next generation web platform. The ideal candidate will have experience with Java, Groovy, and Spring, as well as a strong understanding of object-oriented programming and...

  • Senior Java Developer

    4 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job DescriptionC4 Technical Services is seeking a highly skilled Java/Groovy Developer IV to join our team.Job Summary:We are looking for a talented developer to work on our next generation web platform. The successful candidate will be responsible for developing Groovy/Spring web applications, aggressive refactoring, and designing object-oriented...

  • Senior Front End Developer

    2 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job Title: Front End Developer IVAt C4 Technical Services, we are seeking a highly skilled Front End Developer IV to join our team. As a key member of our development team, you will be responsible for designing and developing cutting-edge front-end solutions using React,.Net, and Cloud technologies.Key Responsibilities:Design and develop front-end features...

  • Electrical Systems Engineer

    2 weeks ago

    Richfield, Minnesota, United States Argus Technical Services Full time

    Electrical Systems EngineerAt Argus Technical Services, we are seeking an experienced Electrical Systems Engineer to join our team. As an Electrical Systems Engineer, you will be responsible for designing and developing electrical systems for our products, from power distribution to motor starters, safety devices, sensors, and controls.Key...

  • Electrical Systems Engineer

    4 weeks ago

    Richfield, Minnesota, United States Argus Technical Services Full time

    Electrical Systems EngineerAt Argus Technical Services, we are seeking an experienced Electrical Systems Engineer to join our team. As a key member of our engineering department, you will be responsible for designing and developing electrical systems for our products.Key Responsibilities:Research and develop the latest technologies in programmable controls,...

  • Network Architect

    3 weeks ago

    Richfield, Minnesota, United States C4 Technical Services Full time

    Job Title: Systems EngineerAt C4 Technical Services, we are seeking a highly skilled Systems Engineer to join our team. As a key member of our network team, you will be responsible for designing, configuring, and supporting large enterprise platforms and products.Key Responsibilities:Design and implement network infrastructure solutions using...

  • Senior Software Development Specialist

    3 weeks ago

    Richfield, Minnesota, United States CHARLES SCHWAB & CO INC Full time

    Job Title: Sr. SpecialistCharles Schwab & Company, Inc. is seeking a highly skilled Sr. Specialist to join their Software Development & Engineering team in Richfield, OH.Duties:Design, develop, and implement computer and network software or specialized utility programs.Implement standard automation and software quality patterns based on industry best...

  • Reinsurance Specialist

    4 weeks ago

    Richfield, Minnesota, United States Great American Insurance Company Full time

    About the RoleWe are seeking a highly skilled Reinsurance Specialist to join our team at Great American Insurance Group. As a key member of our commercial transportation insurance team, you will play a critical role in developing treaty structure designs that ensure effective coverage and optimal cost.Key ResponsibilitiesCollaborate with brokers to design...

  • Children's Support Specialist

    4 weeks ago

    Richfield, Minnesota, United States Sevita Full time

    Sevita**About the Role**We are seeking a dedicated and compassionate Children's Direct Support Professional to join our team. As a key member of our team, you will play a vital role in supporting the well-being and development of our participants.**Responsibilities*** Provide direct support to participants in their daily lives, promoting independence and...

  • Reinsurance Specialist

    1 week ago

    Richfield, Minnesota, United States National Interstate Full time

    Job Title: Reinsurance SpecialistNational Interstate is a leading commercial transportation insurer, offering risk financing solutions in all 50 states. We cater to a wide variety of transportation classes with traditional insurance and innovative alternative risk transfer (ART) programs.Key Responsibilities:Develop treaty structure design, ensuring...