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Student Associate
2 months ago
We are seeking a highly motivated and detail-oriented Student Associate to join our team at the Lexington Public Library. As a Student Associate, you will provide exceptional customer service, assist with circulation-related tasks, and support the daily operations of the library.
Key Responsibilities- Provide excellent customer service by teaching and assisting customers with checkout and other circulation-related tasks.
- Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts.
- Assist customers in utilizing library tools, including the library's website and databases, digital material formats, and online resources.
- Proactively seek out customers to offer assistance in all parts of the library or department.
- Suggest books and authors to customers upon request and assist customers in locating and reserving library materials.
- Provide accurate information about library resources and services to customers.
- Explain library policies, procedures, and code of conduct to customers.
- Perform routine collection maintenance tasks according to assignment.
- Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves.
- Offer programming support and conduct programs under the direction of a supervisor.
- High School Diploma or GED.
- Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
- Establish and maintain positive, effective working relationships with library customers and co-workers.
- Provide basic readers' advisory.
- Troubleshoot equipment as needed.
- Must have working knowledge of current Microsoft Windows, Microsoft Office products, and navigation of the Internet.
- Carry out with limited supervision continuing assignments related to the daily operations of the library.
- Follow oral and written instructions.
- Effectively communicate both orally and in writing with customers and staff.
- Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
- Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
- Work the required schedule and help fill in schedule gaps occasionally.
- Some knowledge of or ability to quickly learn and follow standard library procedures.
- Must successfully pass a background investigation.
The University of Kentucky is a Tobacco & Drug Free campus. We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn, and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
