IT Operations Manager

1 week ago


Texas, United States Join Parachute Full time
Job Title: IT Operations Manager

Join Parachute as an IT Operations Manager and take on the challenge of leading our IT infrastructure services, security, and end-user service support. As a key member of our team, you will be responsible for developing plans and protocols to ensure a reliable and secure environment and top-notch user support.

Key Responsibilities:
  • Azure AD/Entra ID and O365 Management: Ensure the smooth operation of Azure AD/Entra ID and O365 services, including SharePoint, Teams, and related Apps.
  • Security Protocols and Monitoring: Develop and implement security protocols, monitor, and action (including O365 and Entra policies) to protect our IT environment.
  • Internet, Network, and VoIP Services: Manage internet, network, and VoIP services to ensure seamless communication and connectivity.
  • Service Desk: Lead the service desk team to provide exceptional end-user support and resolve technical issues efficiently.
  • Endpoint Management: Oversee endpoint management, including Windows and iOS devices, to ensure secure and reliable access to our IT resources.
Requirements:
  • Education: Bachelor's degree in computer science, information technology, or a related field.
  • Experience: Minimum 3 years of experience as an IT Manager over infrastructure and service support, including staff management.
  • Technical Skills: Strong experience in O365 and Azure AD/Entra ID, including related system policies, networks (including LAN, WiFi, firewalls), Windows and Apple OS, and device management and service desk software.
  • Soft Skills: Critical thinking, strong analytical and troubleshooting skills, effective communication, organization, and problem-solving skills.

We are looking for a highly motivated and experienced IT Operations Manager to join our team. If you have a passion for technology and a drive to deliver exceptional results, we encourage you to apply for this exciting opportunity.



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