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IT Service Delivery Manager
2 months ago
Merge IT is seeking an experienced IT Service Delivery Manager to lead our client's hybrid IT service delivery team. As a key member of our team, you will be responsible for ensuring the delivery of high-quality IT services to our clients.
Key Responsibilities- Client Delivery Leadership: Provide leadership and guidance to the delivery team to ensure the successful delivery of IT services to our clients.
- Service Delivery Management: Ensure that all aspects of service delivery management are covered, including client delivery quality, satisfaction, and governance, compliance, security, and risk management, cost management, and community building.
- Communication: Demonstrate effective and timely communication with internal and external stakeholders.
- Service Improvement: Establish and foster a continuous service improvement culture to ensure that our services are delivered to the highest standards.
- Cost Management: Active cost management to deliver on financial commitments.
- Risk Management: Drive risk management behaviors to ensure proper focus on operational risk.
- Service Level Management: Lead service level management reviews, report generation, and performance management to SLAs.
- Functional Network and Office 365 Knowledge: Prior knowledge and skills in functional network and Office 365.
- Interpersonal Skills: Displays good interpersonal skills at all levels of contact and in a wide variety of situations.
- Leadership: Identifying goals and objectives, motivating and leading others towards their achievement.
Merge IT is a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
