Senior Consumer Lending Operations Manager

3 weeks ago


Los Angeles, California, United States University of Southern California Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager Consumer Lending Support to join our team at the University of Southern California. This role will oversee all consumer loan underwriting and post-funding activities, ensuring high-quality loan processing and underwriting standards.

Key Responsibilities
  • Manage and lead the support team and underwriting team, providing guidance and training to ensure compliance with all regulations.
  • Oversee the process of securing collateral for funded loans, ensuring all necessary documentation is obtained and correctly filed.
  • Develop and implement procedures for miscellaneous lending tasks, ensuring they are carried out efficiently and effectively.
  • Ensure loan documentation is accurate and complies with all relevant regulations and internal policies.
  • Identify trends, areas for improvement, and opportunities to enhance underwriting, utilizing data analytics for performance reporting and process improvement.
  • Achieve and maintain service level agreements (SLAs) to drive team performance and member satisfaction.
Requirements
  • Minimum Education: High school or equivalent
  • Minimum Experience: 5 years at a financial institution, interpreting and applying pertinent policies, procedures, regulations, and requirements
  • Minimum Skills: Knowledge of credit union service standards and loan operations, as well as all relevant local, state, and federal regulations governing financial institutions. Experience in a management or leadership role. Written and oral communication skills, able to provide both detailed information and summaries to relevant stakeholders.
Preferred Qualifications
  • Preferred Education: Bachelor's degree
  • Preferred Skills: Experience in a management role at a financial institution. Knowledge of human resources processes, and experience interviewing, mediating, and teaching/training staff. Written and oral fluency in Spanish and/or other foreign languages. Experience with social media and multi-platform communications and marketing plans.

Compensation: The annual base salary range for this position is $60,000 - $80,000.



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